{"id":259794,"date":"2025-03-11T08:05:15","date_gmt":"2025-03-11T07:05:15","guid":{"rendered":"https:\/\/biofeedback.co.at\/?page_id=259794"},"modified":"2026-06-18T08:36:24","modified_gmt":"2026-06-18T06:36:24","slug":"technical-service","status":"publish","type":"page","link":"https:\/\/biofeedback.co.at\/en\/technischer-service\/","title":{"rendered":"Technical Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8220;1&#8243; _builder_version=&#8220;4.24.0&#8243; _module_preset=&#8220;default&#8220; background_color=&#8220;#004363&#8243; global_colors_info=&#8220;{}&#8220;][et_pb_row _builder_version=&#8220;4.24.0&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column type=&#8220;4_4&#8243; _builder_version=&#8220;4.24.0&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_text admin_label=&#8220;Text&#8220; _builder_version=&#8220;4.24.0&#8243; text_text_color=&#8220;#FFFFFF&#8220; text_font_size=&#8220;17px&#8220; ol_text_color=&#8220;#FFFFFF&#8220; header_text_color=&#8220;#FFFFFF&#8220; background_color=&#8220;RGBA(255,255,255,0)&#8220; background_size=&#8220;initial&#8220; background_position=&#8220;top_left&#8220; background_repeat=&#8220;repeat&#8220; custom_padding=&#8220;10px|10px|10px|10px|true|true&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<h1 align=\"left\">Serviceformular<\/h1>\n<div>\n<p><strong>Sie haben ein Problem mit dem Biofeedback-Ger\u00e4t oder der Software? <\/strong><\/p>\n<ol>\n<li>Bitte suchen Sie unter \u201e<strong>Wissensdatenbank<\/strong>\u201c ob die Antwort auf Ihre Fragen sich dort findet.<\/li>\n<li><span style=\"font-size: 16px;\">Falls Sie technischen Support ben\u00f6tigen f\u00fcllen Sie bitte das angef\u00fcgte Support-Formular aus und senden Sie es an uns.<\/span><\/li>\n<\/ol>\n<p>Mit jeder zus\u00e4tzlichen Information helfen Sie uns das Problem besser zu verstehen und beschleunigen die Bearbeitung. 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_module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;]<!-- ASAP Widget Script \u2013 bleibt im Code-Block --><!-- [et_pb_line_break_holder] --><script type=\"text\/javascript\" id=\"zohodeskasap\">var d=document;s=d.createElement(\"script\"),s.type=\"text\/javascript\",s.id=\"zohodeskasapscript\",s.defer=!0,s.nonce=\"{place_your_nonce_value_here}\",s.src=\"https:\/\/desk.zoho.eu\/portal\/api\/web\/asapApp\/183566000003435073?orgId=20101596466\",t=d.getElementsByTagName(\"script\")[0],t.parentNode.insertBefore(s,t),window.ZohoDeskAsapReady=function(s){var e=window.ZohoDeskAsap__asyncalls=window.ZohoDeskAsap__asyncalls||[];window.ZohoDeskAsapReadyStatus?(s&&e.push(s),e.forEach(s=>s&&s()),window.ZohoDeskAsap__asyncalls=null):s&&e.push(s)};<\/script><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><script src='https:\/\/static.zohocdn.com\/zohodeskstatic\/app\/js\/jqueryandencoder.ef05974972bf3bca1b87.js'><\/script><!-- [et_pb_line_break_holder] 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style=\"display:block;width:100%;padding:10px 12px;border:1.5px solid #d0d8e0;border-left:3px solid #e8622a;border-radius:6px;font-size:14px;color:#333;background:#fff;box-sizing:border-box;\"\/><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <!-- PROBLEMBESCHREIBUNG --><!-- [et_pb_line_break_holder] -->        <\/p>\n<div style=\"font-size:10px;font-weight:700;letter-spacing:0.13em;text-transform:uppercase;color:#0d3d5a;border-bottom:2px solid #0d3d5a;padding-bottom:7px;margin:22px 0 18px;\">Problembeschreibung<\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <\/p>\n<div style=\"margin-bottom:15px;\"><!-- [et_pb_line_break_holder] -->          <label style=\"display:block;font-size:12px;font-weight:700;color:#0d3d5a;margin-bottom:5px;\">Betreff <span style=\"color:#e8622a;\">*<\/span><\/label><!-- 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#d0d8e0;border-radius:6px;font-size:14px;color:#333;background:#fff;box-sizing:border-box;min-height:110px;resize:vertical;line-height:1.6;font-family:inherit;\"><\/textarea><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <\/p>\n<div style=\"margin-bottom:15px;\"><!-- [et_pb_line_break_holder] -->          <label style=\"display:block;font-size:12px;font-weight:700;color:#0d3d5a;margin-bottom:5px;\">Seriennummer des Ger\u00e4tes <span style=\"color:#e8622a;\">*<\/span><\/label><!-- [et_pb_line_break_holder] -->          <input type='text' maxlength='120' name='Seriennummer des Ger\u00e4tes' placeholder=\"z.B. NM-2024-XXXXX\" style=\"display:block;width:100%;padding:10px 12px;border:1.5px solid #d0d8e0;border-left:3px solid #e8622a;border-radius:6px;font-size:14px;color:#333;background:#fff;box-sizing:border-box;\"\/><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <!-- TECHNISCHE DETAILS --><!-- [et_pb_line_break_holder] -->        <\/p>\n<div style=\"font-size:10px;font-weight:700;letter-spacing:0.13em;text-transform:uppercase;color:#0d3d5a;border-bottom:2px solid #0d3d5a;padding-bottom:7px;margin:22px 0 18px;\">Technische Details<\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <\/p>\n<div style=\"display:flex;gap:14px;margin-bottom:15px;\"><!-- [et_pb_line_break_holder] -->          <\/p>\n<div style=\"flex:1;\"><!-- [et_pb_line_break_holder] -->            <label style=\"display:block;font-size:12px;font-weight:700;color:#0d3d5a;margin-bottom:5px;\">Biofeedback-Software<\/label><!-- [et_pb_line_break_holder] -->            <select name='Verwendete Biofeedback-Software' id='CASECF2' onchange=\"setDependent(this,false)\" style=\"display:block;width:100%;padding:10px 12px;border:1.5px solid #d0d8e0;border-radius:6px;font-size:14px;color:#333;background:#fff;box-sizing:border-box;-webkit-appearance:none;appearance:none;\"><!-- [et_pb_line_break_holder] --><option value='--'>&#8212; Bitte w\u00e4hlen &#8212;<\/option><!-- [et_pb_line_break_holder] --><option value='Biolife 3.0'>Biolife 3.0<\/option><option value='Biolife 3.1'>Biolife 3.1<\/option><option value='Biolife 4'>Biolife 4<\/option><option value='Biolife 4.1'>Biolife 4.1<\/option><option value='Biolife 4.2'>Biolife 4.2<\/option><option value='Biolife 4.3'>Biolife 4.3<\/option><option value='COMFORT 2.0'>COMFORT 2.0<\/option><option value='BIOLIFE 1.0'>BIOLIFE 1.0<\/option><option value='BIOLIFE 1.1.1'>BIOLIFE 1.1.1<\/option><option value='BIOLIFE 2.0'>BIOLIFE 2.0<\/option><option value='BIOLIFE 1.1'>BIOLIFE 1.1<\/option><option value='BIOLIFE 4.0'>BIOLIFE 4.0<\/option><option value='COMFORT 6.0'>COMFORT 6.0<\/option><!-- [et_pb_line_break_holder] -->            <\/select><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/p>\n<div style=\"flex:1;\"><!-- [et_pb_line_break_holder] -->            <label style=\"display:block;font-size:12px;font-weight:700;color:#0d3d5a;margin-bottom:5px;\">Betriebssystem<\/label><!-- [et_pb_line_break_holder] -->            <select name='Verwendetes Betriebssystem' id='CASECF4' onchange=\"setDependent(this,false)\" style=\"display:block;width:100%;padding:10px 12px;border:1.5px solid #d0d8e0;border-radius:6px;font-size:14px;color:#333;background:#fff;box-sizing:border-box;-webkit-appearance:none;appearance:none;\"><!-- [et_pb_line_break_holder] --><option value='-Keine-'>&#8212; Bitte w\u00e4hlen &#8212;<\/option><!-- [et_pb_line_break_holder] --><option value='Windows 7'>Windows 7<\/option><option value='Windows 8'>Windows 8<\/option><option value='Windows 10'>Windows 10<\/option><option value='Windows 11'>Windows 11<\/option><option value='MAC'>MAC<\/option><option value='Windows XP'>Windows XP<\/option><option value='Windows Vista'>Windows Vista<\/option><option value='Windows 95'>Windows 95<\/option><option value='Andere (bitte in Problembeschreibung spezifizieren)'>Andere (siehe Beschreibung)<\/option><!-- [et_pb_line_break_holder] -->            <\/select><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <\/p>\n<div style=\"display:flex;gap:14px;margin-bottom:15px;\"><!-- [et_pb_line_break_holder] -->          <\/p>\n<div style=\"flex:1;\"><!-- [et_pb_line_break_holder] -->            <label style=\"display:block;font-size:12px;font-weight:700;color:#0d3d5a;margin-bottom:5px;\">Betroffener Sensor<\/label><!-- [et_pb_line_break_holder] -->            <select name='Falls es um einen Sensor geht - um welchen?' id='CASECF3' onchange=\"setDependent(this,false)\" style=\"display:block;width:100%;padding:10px 12px;border:1.5px solid #d0d8e0;border-radius:6px;font-size:14px;color:#333;background:#fff;box-sizing:border-box;-webkit-appearance:none;appearance:none;\"><!-- [et_pb_line_break_holder] --><option value='-Keine-'>&#8212; Kein Sensor &#8212;<\/option><!-- [et_pb_line_break_holder] --><option value='Multisensor'>Multisensor<\/option><option value='Vasosensor'>Vasosensor<\/option><option value='Atemsensor (Gurt)'>Atemsensor (Gurt)<\/option><option value='Atemsensor (Infrarot)'>Atemsensor (Infrarot)<\/option><option value='Atemsensor'>Atemsensor (allg.)<\/option><option value='EMG-Sensor'>EMG-Sensor<\/option><option value='EEG-Sensor'>EEG-Sensor<\/option><option value='EKG-Sensor'>EKG-Sensor<\/option><!-- [et_pb_line_break_holder] -->            <\/select><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] -->          <\/p>\n<div style=\"flex:1;\"><!-- [et_pb_line_break_holder] -->            <label style=\"display:block;font-size:12px;font-weight:700;color:#0d3d5a;margin-bottom:5px;\">Wann tritt das Problem auf?<\/label><!-- [et_pb_line_break_holder] -->            <select name='Wann tritt das Problem auf?' id='CASECF5' onchange=\"setDependent(this,false)\" style=\"display:block;width:100%;padding:10px 12px;border:1.5px solid #d0d8e0;border-radius:6px;font-size:14px;color:#333;background:#fff;box-sizing:border-box;-webkit-appearance:none;appearance:none;\"><!-- [et_pb_line_break_holder] --><option value='-Keine-'>&#8212; Bitte w\u00e4hlen &#8212;<\/option><!-- [et_pb_line_break_holder] --><option value='Installation'>Bei der Installation<\/option><option value='Laufender Betrieb'>Im laufenden Betrieb<\/option><option value='Sonstiges'>Sonstiges<\/option><!-- [et_pb_line_break_holder] -->            <\/select><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <\/p>\n<div style=\"margin-bottom:15px;\"><!-- [et_pb_line_break_holder] -->          <label style=\"display:block;font-size:12px;font-weight:700;color:#0d3d5a;margin-bottom:5px;\">In welchem Teil des Programms tritt das Problem auf?<\/label><!-- [et_pb_line_break_holder] -->          <input type='text' maxlength='120' name='In welchem Teil des Programms tritt das Problem au' placeholder=\"z.B. Aufzeichnung, Auswertung ...\" style=\"display:block;width:100%;padding:10px 12px;border:1.5px solid #d0d8e0;border-radius:6px;font-size:14px;color:#333;background:#fff;box-sizing:border-box;\"\/><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <!-- ANHANG --><!-- [et_pb_line_break_holder] -->        <\/p>\n<div style=\"font-size:10px;font-weight:700;letter-spacing:0.13em;text-transform:uppercase;color:#0d3d5a;border-bottom:2px solid #0d3d5a;padding-bottom:7px;margin:22px 0 18px;\">Anhang<\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <\/p>\n<div style=\"margin-bottom:22px;\"><!-- [et_pb_line_break_holder] -->          <\/p>\n<div style=\"border:1.5px dashed #d0d8e0;border-radius:8px;padding:14px 16px;background:#f5f7f9;\"><!-- [et_pb_line_break_holder] -->            <button type=\"button\" onclick=\"iiTriggerFile()\" style=\"background:#0d3d5a;color:#fff;border:none;border-radius:6px;padding:9px 18px;font-size:13px;font-weight:700;cursor:pointer;\">&#x1f4ce; Dateien anh\u00e4ngen<\/button><!-- [et_pb_line_break_holder] -->            <pee style=\"font-size:11px;color:#888;margin:6px 0 0;\">Bis zu 5 Dateien, max. 20 MB. Screenshots sind besonders hilfreich.<\/pee><!-- [et_pb_line_break_holder] -->            <span id=\"iiMaxMsg\" style=\"display:none;font-size:11px;color:#e8622a;\">Maximal 5 Dateien erreicht.<\/span><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] -->          <input type='file' name='attachment_1' id='iifile_1' style='display:none;' onchange='iiOnFileChange(this)'\/><!-- [et_pb_line_break_holder] -->          <input type='file' name='attachment_2' id='iifile_2' style='display:none;' onchange='iiOnFileChange(this)'\/><!-- [et_pb_line_break_holder] -->          <input type='file' name='attachment_3' id='iifile_3' style='display:none;' onchange='iiOnFileChange(this)'\/><!-- [et_pb_line_break_holder] -->          <input type='file' name='attachment_4' id='iifile_4' style='display:none;' onchange='iiOnFileChange(this)'\/><!-- [et_pb_line_break_holder] -->          <input type='file' name='attachment_5' id='iifile_5' style='display:none;' onchange='iiOnFileChange(this)'\/><!-- [et_pb_line_break_holder] -->          <\/p>\n<div id=\"iiFileList\" style=\"margin-top:4px;\"><\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <!-- CAPTCHA --><!-- [et_pb_line_break_holder] -->        <\/p>\n<div style=\"font-size:10px;font-weight:700;letter-spacing:0.13em;text-transform:uppercase;color:#0d3d5a;border-bottom:2px solid #0d3d5a;padding-bottom:7px;margin:22px 0 18px;\">Sicherheitspr\u00fcfung<\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <\/p>\n<div style=\"margin-bottom:26px;\"><!-- [et_pb_line_break_holder] -->          <\/p>\n<div style=\"display:flex;align-items:center;gap:10px;margin-bottom:8px;\"><!-- [et_pb_line_break_holder] -->            <canvas id=\"iiCaptchaCanvas\" width=\"165\" height=\"52\" onclick=\"iiGenerateCaptcha()\" title=\"Klicken zum Aktualisieren\" style=\"border-radius:6px;border:1px solid #d0d8e0;cursor:pointer;display:block;\"><\/canvas><!-- [et_pb_line_break_holder] -->            <button type=\"button\" onclick=\"iiGenerateCaptcha()\" style=\"background:none;border:none;color:#0d3d5a;font-size:22px;cursor:pointer;padding:0;line-height:1;\">\u21bb<\/button><!-- [et_pb_line_break_holder] -->          <\/div>\n<p><!-- [et_pb_line_break_holder] -->          <label style=\"display:block;font-size:12px;font-weight:700;color:#0d3d5a;margin-bottom:5px;\">Zeichen eingeben <span style=\"color:#e8622a;\">*<\/span><\/label><!-- [et_pb_line_break_holder] -->          <input type='text' id='iiCaptchaInput' placeholder=\"Captcha eingeben\" autocomplete=\"off\" style='display:block;width:180px;padding:10px 12px;border:1.5px solid #d0d8e0;border-radius:6px;font-size:14px;color:#333;background:#fff;box-sizing:border-box;'\/><!-- [et_pb_line_break_holder] -->          <\/p>\n<div id=\"iiCaptchaError\" style=\"display:none;color:#e8622a;font-size:12px;margin-top:5px;font-weight:600;\">&#x26a0; Falscher Code \u2013 bitte erneut versuchen.<\/div>\n<p><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->        <!-- BUTTONS --><!-- [et_pb_line_break_holder] -->        <\/p>\n<div style=\"display:flex;gap:12px;\"><!-- [et_pb_line_break_holder] -->          <button type='submit' id='iiSubmitBtn' style='background:#e8622a;color:#fff;border:none;border-radius:6px;padding:13px 30px;font-size:14px;font-weight:700;cursor:pointer;'><!-- [et_pb_line_break_holder] -->            Anfrage absenden<!-- [et_pb_line_break_holder] -->          <\/button><!-- [et_pb_line_break_holder] -->          <button type='button' onclick='iiResetForm()' style='background:transparent;color:#0d3d5a;border:1.5px solid #d0d8e0;border-radius:6px;padding:13px 20px;font-size:13px;font-weight:600;cursor:pointer;'><!-- [et_pb_line_break_holder] -->            Zur\u00fccksetzen<!-- [et_pb_line_break_holder] -->          <\/button><!-- [et_pb_line_break_holder] -->        <\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/form>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->      <\/p>\n<div style=\"text-align:right;margin-top:14px;font-size:11px;color:#aaa;\"><!-- [et_pb_line_break_holder] -->        powered by <a href=\"https:\/\/zoho.eu\/desk\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#0d3d5a;text-decoration:none;\">Zoho Desk<\/a><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/div>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><iframe id='zsCloudAttachmentIframe' src='' style='width:100%;height:100%;z-index:99999;position:fixed;left:0;top:0;border:none;display:none;background:#fff;'><\/iframe>[\/et_pb_code][\/et_pb_column][et_pb_column type=&#8220;2_5&#8243; _builder_version=&#8220;4.16&#8243; custom_padding=&#8220;|||&#8220; global_colors_info=&#8220;{}&#8220; custom_padding__hover=&#8220;|||&#8220;][et_pb_text _builder_version=&#8220;4.24.0&#8243; _module_preset=&#8220;default&#8220; text_font_size=&#8220;17px&#8220; background_color=&#8220;#ffa85b&#8220; custom_padding=&#8220;1em|1em|1em|1em|true|true&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<p><strong>Bitte beachten Sie!<\/strong><\/p>\n<p>Der Support f\u00fcr das alte Physiosystem (=Vorg\u00e4ngermodell des Neuromasters) wurde 2021 nach mehr als 20 Jahren eingestellt und f\u00fcr die Software ist Support ausschlie\u00dflich f\u00fcr die Biolife-Software erh\u00e4ltlich (ein Update wird hier aus Sicherheitsgr\u00fcnden dringendst empfohlen).<\/p>\n<p>Sie haben die M\u00f6glichkeit als Altkunde auf das neue Neuromaster-System umzusteigen, kontaktieren Sie uns bitte!<\/p>\n<p>Der Support \u00fcber unser Formular ist dauerhaft kostenlos. Die telefonische Beratung oder Support via Zoom\/Teamviewer durch einen Techniker ist kostenpflichtig (31,25 EUR\/15 Min.*), falls es sich nicht um einen Garantiefall handelt.<\/p>\n<p>Ein erster \u2018Basis-Support\u2019, falls Sie Unterst\u00fctzung nach dem Kauf eines Ger\u00e4tes oder einzelner Komponenten ben\u00f6tigen, ist f\u00fcr unsere Kunden (auch telefonisch) stets kostenlos.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8220;4.27.6&#8243; _module_preset=&#8220;default&#8220; custom_margin=&#8220;||104px|||&#8220; global_colors_info=&#8220;{}&#8220;]<\/p>\n<h3>Standard-Geb\u00fchrenliste<\/h3>\n<p><b>\u00dcberpr\u00fcfung des Ger\u00e4tes:<\/b><\/p>\n<ul>\n<li>Basisgeb\u00fchr: 85 EUR \/ enth\u00e4lt Ger\u00e4te\u00fcberpr\u00fcfung, Diagnose; wird bei jeder Ger\u00e4tezusendung verrechnet<\/li>\n<li>Stundensatz: 125 EUR \/ wird bei Wartungen abh\u00e4ngig vom Arbeitsaufwand verrechnet<\/li>\n<\/ul>\n<p><b>Technischer Service und Beratung (per Telefon oder Teamviewer)<\/b><\/p>\n<ul>\n<li>15 Minuten Service\/Beratung kosten 31,25 EUR, Berechnung pro angefangene 15 Minuten<\/li>\n<li>\u00a0Service vor Ort: auf Anfrage<\/li>\n<\/ul>\n<p><b>Verpackung &amp; Versand \u00d6sterreich Europa<\/b><\/p>\n<ul>\n<li>Postversand Neuromaster: 50 EUR<\/li>\n<li>Postversand \u00d6sterreich andere Artikel: 15 EUR<\/li>\n<li>Postversand Deutschland, Schweiz und restliche EU andere Artikel: 29 EUR<\/li>\n<\/ul>\n<p><b>Achtung: alle Preise exklusive Mwst.<\/b><\/p>\n<p><b><\/b><\/p>\n<p><b><\/b><\/p>\n<p><b><\/b><\/p>\n<p><b><\/b><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Serviceformular Sie haben ein Problem mit dem Biofeedback-Ger\u00e4t oder der Software? Bitte suchen Sie unter \u201eWissensdatenbank\u201c ob die Antwort auf Ihre Fragen sich dort findet. Falls Sie technischen Support ben\u00f6tigen f\u00fcllen Sie bitte das angef\u00fcgte Support-Formular aus und senden Sie es an uns. Mit jeder zus\u00e4tzlichen Information helfen Sie uns das Problem besser zu verstehen [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":2164,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<h1 align=\"left\">Serviceformular<\/h1>\r\n<div>Sie haben ein Problem mit dem Ger\u00e4t, Sensoren oder der Software? Bitte f\u00fcllen Sie unser Support-Formular aus und senden Sie es an uns. Einige Angaben sind verpflichtend andere optional.\r\nMit jeder zus\u00e4tzlichen Information helfen Sie uns das Problem besser zu verstehen und beschleunigen die Bearbeitung. Ein Mitarbeiter unserer Support-Teams wird sich dann alsbald mit Ihnen in Verbindung setzen.\r\n<b>Bitte beachten Sie: <\/b>Der Support \u00fcber unser Formular ist schnell und dauerhaft kostenlos. Die telefonische Beratung (auf Wunsch) durch einem Biofeedback-Techniker ist kostenpflichtig (28,-- EUR\/15 Min.*), falls es sich nicht um einen technischen Defekt von Hard- oder Software handelt.\r\nEin erster 'Basis-Support', falls Sie Unterst\u00fctzung nach dem Kauf eines Ger\u00e4tes oder einzelner Komponenten ben\u00f6tigen, ist f\u00fcr unsere Kunden (auch telefonisch) stets kostenlos.\r\n<u>Besitzer des Servicevertrages All-Inclusive k\u00f6nnen direkt \u00fcber eine Premium-Service-Telefonnummer technische Unterst\u00fctzung erhalten.<\/u>\r\n\r\n<hr \/>\r\n\r\n<b>Der schnellste Weg ist es allerdings h\u00e4ufig die in Biolife integrierten Schaltfl\u00e4chen <i>Anleitungsvideo <\/i>und <i>Hilfe <\/i>zu Rate zu ziehen\u00a0oder mittels\u00a0<i>Artikel durchsuchen<\/i>\u00a0im folgenden Formular L\u00f6sungen zu bereits bekannten Schwierigkeiten zu finden.<\/b>\r\n\r\n<\/div>\r\n<img src=\"https:\/\/biofeedback.co.at\/wp-content\/uploads\/2019\/04\/Insight_Service_01.png\" \/>\r\n<div>\r\n\r\n<iframe id=\"freshwidget-embedded-form\" class=\"freshwidget-embedded-form\" title=\"Feedback Form\" src=\"https:\/\/insightinstruments.freshdesk.com\/widgets\/feedback_widget\/new?&widgetType=embedded&submitTitle=Anfrage+absenden&submitThanks=Vielen+Dank+-+wir+melden+uns+in+K%C3%BCrze!&screenshot=no\" width=\"100%\" height=\"500px\" frameborder=\"0\" scrolling=\"no\">\r\n<\/iframe>\r\n\r\n<\/div>\r\n<h3 align=\"left\">Standard-Geb\u00fchrenliste<\/h3>\r\n<div>\r\n<p style=\"margin-bottom: 0cm;\"><b>Reparatur au\u00dferhalb der Garantie und Gew\u00e4hrleistung<\/b><\/p>\r\n\r\n<ul>\r\n \t<li>Basisgeb\u00fchr: 85 EUR \/ enth\u00e4lt Ger\u00e4te\u00fcberpr\u00fcfung, Diagnose und ggf. Angebot \u00fcber Reparaturkosten; wird bei jeder Ger\u00e4tezusendung verrechnet<\/li>\r\n \t<li>Stundensatz: 115 EUR \/ wird bei Reparaturen und Wartungen abh\u00e4ngig vom Arbeitsaufwand verrechnet<\/li>\r\n<\/ul>\r\n<p style=\"margin-bottom: 0cm;\">Zahlungskonditionen: Vorauszahlung der Basisgeb\u00fchr. Bitte Einzahlungsbeleg bei Einsendung des Reparaturartikels beilegen. Die Reparaturkosten werden nach Stundenaufwand verrechnet.<\/p>\r\n<p style=\"margin-bottom: 0cm;\"><b>Leihger\u00e4t (nur Neuromaster)<\/b><\/p>\r\n\r\n<ul>\r\n \t<li>Leihgeb\u00fchr: 200 EUR<\/li>\r\n \t<li>Kaution: 1000 EUR<\/li>\r\n<\/ul>\r\n<p style=\"margin-bottom: 0cm;\"><b>Leihsensor\u00a0<\/b><b>(nur Neuromaster)<\/b><\/p>\r\n\r\n<ul>\r\n \t<li>Leihgeb\u00fchr: 100 EUR<\/li>\r\n \t<li>Kaution: 300 EUR<\/li>\r\n<\/ul>\r\nR\u00fccksendung des Leihprodukte auf eigene Kosten prompt nach Erhalt des Reparaturartikels.\r\n<p style=\"margin-bottom: 0cm;\"><b>Verpackung & Versand \u00d6sterreich Europa<\/b><\/p>\r\n\r\n<ul>\r\n \t<li>Postversand Standard ca. 20 bis 30 EUR ca. 30 bis 40 EUR abh\u00e4ngig von Gr\u00f6\u00dfe und Schwere des Pakets<\/li>\r\n \t<li>Expressversand DHL ab 40 EUR ab 70 EUR abh\u00e4ngig von Gr\u00f6\u00dfe und Schwere des Pakets<\/li>\r\n \t<li>Die Verrechnung der Versandspesen f\u00fcr Reparaturartikel und Leihger\u00e4te\/-sensoren erfolgt in der Reparaturrechnung.<\/li>\r\n<\/ul>\r\n<p style=\"margin-bottom: 0cm;\"><b>Services<\/b><\/p>\r\n\r\n<ul>\r\n \t<li>\u00a0\u00a0* Telefonische Hotline: 28,-- Euro + MwSt. \/ 15 Min. (Abrechnung angefangene 15 Minuten)<\/li>\r\n \t<li>\u00a0 \u00a0 Ersatz Installationsmedium 188,95 EUR<\/li>\r\n \t<li>\u00a0 \u00a0 Service vor Ort: Auf Anfrage<\/li>\r\n<\/ul>\r\n<\/div>\r\n<h2 align=\"left\">Servicevertr\u00e4ge<\/h2>\r\n<div>\r\n<p style=\"margin-bottom: 0cm;\"><b>Service-Vertrag Basic\r\n<\/b>Besitzer dieses Servicevertrages erhalten 20% auf Reparaturen, au\u00dferhalb der Garantie und Gew\u00e4hleistung<\/p>\r\n<p style=\"margin-bottom: 0cm;\"><b>Service Vertrag All-In\r\n<\/b>Besitzer dieses Servicevertrages erhalten 20% auf Reparaturen, ein kostenloses Leihger\u00e4t w\u00e4hrend der Reparaturdauer, 2 kostenlose Stunden Team-Viewer Support\/Jahr und unbegrenzten kostenlosen Express-Hotline-Dienst.<\/p>\r\n<p style=\"margin-bottom: 0cm;\"><b><a href=\"https:\/\/biofeedback.co.at\/servicevertrage\/\">Mehr Infos zu den Servicevertr\u00e4gen.<\/a><\/b><\/p>\r\n\r\n<\/div>\r\n<div>\r\n\r\n\u00a0\r\n\r\n<\/div>","_et_gb_content_width":"","footnotes":""},"class_list":["post-259794","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/biofeedback.co.at\/en\/wp-json\/wp\/v2\/pages\/259794","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/biofeedback.co.at\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/biofeedback.co.at\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/biofeedback.co.at\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/biofeedback.co.at\/en\/wp-json\/wp\/v2\/comments?post=259794"}],"version-history":[{"count":10,"href":"https:\/\/biofeedback.co.at\/en\/wp-json\/wp\/v2\/pages\/259794\/revisions"}],"predecessor-version":[{"id":261504,"href":"https:\/\/biofeedback.co.at\/en\/wp-json\/wp\/v2\/pages\/259794\/revisions\/261504"}],"wp:attachment":[{"href":"https:\/\/biofeedback.co.at\/en\/wp-json\/wp\/v2\/media?parent=259794"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}