Warranty Terms and Conditions

Warranty for the Neuromaster system from INSIGHT INSTRUMENTS

The Neuromaster system from Insight Instruments is characterised by the highest standards of workmanship and design. To give you the assurance that your system will remain in service for many years to come, we offer a 3-year guarantee on this quality and the materials used.

Warranty (2021): 3 years on the Neuromaster device; 1 year on sensors (Neuromodules) and other products.

As a customer, you are also entitled to a statutory warranty on the system; this is not affected by the guarantee, which grants you additional rights.

The warranty is subject to the following terms and conditions.

1. We are liable to ensure that, at the time of manufacture, the system possesses the characteristics set out in our product descriptions. A defect shall only be deemed to exist if the value or fitness for purpose of the system is significantly impaired.

2. This guarantee is provided free of charge by:

INSIGHT INSTRUMENTS

Steglandweg 5

5400 – Hallein

Austria

3. The warranty applies to all Neuromaster systems purchased after 1 October 2018. It is valid for 3 years from the date of purchase. This is subject to the system having been purchased from Insight Instruments in Germany, Austria or Switzerland.

4. The system is only covered by the warranty if, at the time the fault occurs, it is being used in Germany, Austria or Switzerland and the warranty services can be provided there. The warranty does not apply to products purchased outside Germany, Austria or Switzerland.

5. Any defects must be reported to us within one (1) month of becoming aware of them.

6. The warranty is non-transferable; the purchaser and the owner at the time the fault occurs must be the same person. Second-hand equipment purchased second-hand is not covered by the warranty.

7. When making a warranty claim, you, as a customer, must provide Insight Instruments with the invoice number and a clear description of the fault.

8. We will inspect the product using our own technical staff. To this end, the system must be sent to us. The customer is not authorised to have the product repaired by a third party not authorised by INSIGHT INSTRUMENTS. In such cases, no further warranty claims will be accepted.

9. INSIGHT INSTRUMENTS shall repair or replace any components at its own discretion. INSIGHT INSTRUMENTS may, at its own discretion, decide to replace the system with a similar model of a similar age and condition. Warranty services do not result in an extension or a restart of the warranty period; replaced parts become the property of INSIGHT INSTRUMENTS. Further claims are excluded.

10. The three-year warranty does not apply in the following cases:

• In the event of damage to the housing resulting from changes in humidity, temperature, sunlight, moisture, fire or other mechanical influences caused by using the device outside the specified specifications.
• In the event of damage caused by lightning, water, fire, force majeure, war, incorrect mains voltage, accident, misuse, improper use or other causes for which INSIGHT INSTRUMENTS is not responsible.
• In the event of damage resulting from damage, corrosion or rust affecting components caused by atmospheric humidity, temperature or moisture, in particular liquids or salts and acids from bodily perspiration.
• In the event of wear and tear resulting from normal use. This also applies to damage caused by moisture, liquids or salts and acids from bodily perspiration.
• In the event of a break in the sensor cables
• For USB cables
• In the event of the device being used for purposes other than those for which it is intended, or in the event of incorrect installation, improper operation or operation in conjunction with other devices.
• In the event of damage caused by unauthorised tampering (opening, modification or repair) not carried out by an authorised representative of INSIGHT INSTRUMENTS.
• In the event of damage that can be proven to have been caused by non-genuine consumables or wear parts.
• For transport and travel costs, as well as costs incurred in setting up and dismantling.