Service form
Are you having a problem with the biofeedback device or the software?
- Please search under „Knowledge base“whether you’ll find the answers to your questions there.”.
- If you require technical support, please complete the attached support form and send it to us.
Any additional information you provide will help us to understand the problem better and speed up the process. A member of our support team will then get in touch with you as soon as possible.
Please note!
Support for the old Physio system (the predecessor to the Neuromaster) was discontinued in 2021 after more than 20 years, and software support is now available exclusively for the Biolife software (an update is strongly recommended for security reasons).
As an existing customer, you have the option to switch to the new Neuromaster system – please get in touch with us!
Support via our online form is always free of charge. Telephone advice or support via Zoom/TeamViewer provided by a technician is subject to a charge (31.25 EUR/15 mins*) unless the issue is covered by the warranty.
Initial ‘basic support’ – should you require assistance following the purchase of a device or individual components – is always free of charge for our customers (including via telephone).
Standard Fee Schedule
Checking the device:
- Basic fee: 85 EUR / includes equipment inspection and diagnosis; charged for every item of equipment sent in
- Hourly rate: 125 EUR / charged for maintenance work depending on the amount of work involved
Technical support and advice (by telephone or TeamViewer)
- 15 minutes of service/consultation costs EUR 31.25; charged per 15-minute period or part thereof
- On-site service: on request
Packaging & Dispatch: Austria, Europe
- Postage for Neuromaster: 50 EUR
- Postage within Austria for other items: 15 EUR
- Postage to Germany, Switzerland and the rest of the EU for other items: 29 EUR
Please note: all prices are exclusive of VAT.